Terms & Conditions

Last updated: April 2025

Please read these Terms & Conditions carefully before using the services of Toppers Tutoring (PTY) LTD ("we", "us", "Toppers Tutoring"). By booking a session or using our website, you agree to be bound by these terms. If you do not agree, please do not use our services.

1. About Us

Toppers Tutoring (PTY) LTD is an online peer-to-peer tutoring company registered in South Africa. We connect students with peer tutors for academic support across high school and university subjects.

2. Eligibility

Our services are available to students in South Africa. If you are under 18, your parent or guardian must consent on your behalf and agrees to be bound by these terms. By using our services, you confirm that all information you provide is accurate and complete.

3. Booking and Enrolment

Bookings are made via our online booking form at topperstutoring.com.
A booking is confirmed once we have reviewed your application and contacted you to schedule your first session.
We reserve the right to decline a booking at our discretion, including where we cannot match a suitable tutor for your subject or level.
You are responsible for providing accurate subject, grade, and contact information when booking.

4. Payment Terms

All plan fees are as published on our website and quoted in South African Rand (ZAR).
Payment is due on a monthly basis before sessions commence for that month, unless otherwise agreed in writing.
We reserve the right to suspend sessions where payment has not been received.
Prices are subject to change. We will provide at least 14 days' notice of any price changes to existing clients.

5. Cancellation and Refund Policy

Cancellation by student: Sessions cancelled with less than 24 hours' notice may be forfeited without a refund or make-up session, at our discretion.
Cancellation by tutor: If a tutor cancels a session, we will reschedule at no cost to you or, where rescheduling is not possible, credit you for that session.
Monthly fees: Monthly fees are non-refundable once the month has commenced and sessions have begun, except in the case of serious extenuating circumstances assessed at our discretion.
Termination of services: Either party may terminate ongoing sessions by giving 7 days' written notice via email.

6. Student and Tutor Conduct

We expect all students and tutors to engage respectfully and professionally. The following behaviour may result in immediate suspension or termination of services without refund:

Harassment, discrimination, or abusive language towards a tutor or any Toppers Tutoring staff member
Academic dishonesty, including asking tutors to complete assessments on your behalf
Recording sessions without the explicit consent of all parties
Sharing tutor contact details or session materials with third parties without permission

7. Academic Integrity

Our tutors are here to support your learning — not to complete your work for you. All sessions are intended to guide, explain, and develop your own understanding. Using tutoring sessions for academic dishonesty (including submitting tutor-generated work as your own) is solely your responsibility and may violate your institution's rules.

8. Limitation of Liability

Toppers Tutoring provides tutoring as a supplementary educational support service. We do not guarantee specific academic outcomes, results, or improvements. To the maximum extent permitted by South African law:

We are not liable for any indirect, incidental, or consequential loss arising from use of our services.
Our total liability to you in any circumstance shall not exceed the amount paid for the month in which the issue arose.

9. Privacy and Data

We handle your personal information in accordance with POPIA. Please review our Privacy Policy for full details on how we collect, use, and protect your data.

10. Intellectual Property

All content on our website — including text, images, logos, and materials — is the property of Toppers Tutoring (PTY) LTD and may not be reproduced, distributed, or used without our prior written consent.

11. Amendments

We may update these Terms & Conditions from time to time. The current version will always be available on this page. Continued use of our services after any changes constitutes acceptance of the updated terms.

12. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of the South African courts.

13. Contact Us

If you have any questions about these Terms & Conditions, please get in touch:

Email: info@topperstutoring.com