Privacy Policy

Last updated: April 2025

Toppers Tutoring (PTY) LTD ("we", "us", "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). This policy explains what information we collect, why we collect it, how we use it, and your rights as a data subject.

1. Who We Are

Toppers Tutoring (PTY) LTD is an online peer-to-peer tutoring company based in South Africa. Our services are available to high school and university students across the country.

Email: info@topperstutoring.com
Website: topperstutoring.com

2. Information We Collect

We collect personal information only where it is necessary to provide our services. This may include:

Full name and surname
Email address and phone number
Physical address
Grade level or year of study
Subject or course details
How you heard about us
Communication history (e.g. enquiries submitted via our contact form)

3. Why We Collect Your Information

We collect and process your personal information for the following lawful purposes:

To process your tutoring booking and match you with a suitable tutor
To communicate with you regarding your sessions and account
To respond to enquiries submitted through our contact form
To improve our services and understand how students find us
To comply with applicable South African law

4. Legal Basis for Processing

We process your personal information on the following bases under POPIA:

Performance of a contract — to fulfil the tutoring service you have requested
Consent — where you have given us permission to contact you
Legitimate interest — to improve our service and communicate with existing clients
Legal obligation — where required by South African law

5. How We Store and Protect Your Information

Your information is stored securely using reputable third-party services. We take reasonable technical and organisational measures to prevent unauthorised access, loss, or misuse of your personal information. We do not sell, rent, or trade your personal information to third parties.

6. Sharing of Information

We may share your information with:

Tutors assigned to your sessions (limited to what they need to prepare)
Our backend service providers (e.g. email delivery, database hosting) who are bound by confidentiality obligations
Law enforcement or regulatory bodies where legally required

We do not share your information with any third parties for marketing purposes without your explicit consent.

7. Retention of Information

We retain your personal information for as long as necessary to provide our services and meet our legal obligations. If you request deletion, we will remove your information within a reasonable period, unless we are required by law to retain it.

8. Your Rights Under POPIA

As a data subject, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information (where applicable)
Object to the processing of your personal information
Lodge a complaint with the Information Regulator of South Africa at www.justice.gov.za/inforeg

To exercise any of these rights, please contact us at info@topperstutoring.com.

9. Cookies

Our website may use functional cookies to improve your browsing experience. We do not currently use cookies for advertising or tracking purposes. By continuing to use our website, you consent to the use of cookies as described here.

10. Third-Party Links

Our website may contain links to third-party websites (e.g. social media platforms). We are not responsible for the privacy practices of those websites and encourage you to review their respective policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on this page. Significant changes will be communicated via email where appropriate.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Email: info@topperstutoring.com